Steps for making a booking:
Your OnTop Trip Coordinator will send you a Booking Form Questionnaire, Electronic waiver and Invoice and showing your deposit and final payment due.
We require a deposit for 25% of the trip price with the balance payable 30 days before the trip starts.
Your OnTop Trip Coordinator will send you an electronic version of our Waiver/Liability release via Docusign. This must be completed at your earliest convenience and is a requirement to join your OnTop Adventure.
If you’d prefer to complete the wavier form manually, you can Download these below and fax/post/email them to us.
Liability Waiver (PDF Format): Liability Waiver
Paper waivers for children under 19 years:
If you are under 19 years of age, or are unable to complete the electronic waiver, please complete and mail back a manual waiver. We do require the signature of BOTH parents or ALL legal guardians on the liability waiver.
Liability Waiver (PDF Format): Liability Waiver
A Payment Information form will be included with the Electronic Waiver via Docusign (a secure way to send credit card details). A deposit of 25% of the total price or private guiding fee is due with your booking.
We accept these forms of payment:
1. E-Transfer (Canada only) e-transfer to: firstname.lastname@example.org
2. Cheque: Cheques made out to OnTop Ltd. (US$ and CD$ only) 340 Canyon Close, Canmore, AB T1W1H4 Canada **don’t forget extra postage if mailing from the US
Check payment is only accepted if you book your trip at least 45 days in advance. Final payments are due 30 days before your trip starts.
3. Wire Transfer to a European Account: details on request!
4. Visa or MasterCard: Please fill out your details via our secure Docusign payment form, please email us if you have not received this form — sensitive information is encrypted and safe via Docusign.
Final payments are due 30 days before your trip starts.
Trip Information Letter:
You will receive you Trip Information Letter at least 30 days before your trip starts. This will include your trip details, itinerary, guide contact information, meeting time, airport pick up, lodging reservations etc.
Trip (CANCELLATION/MEDICAL/EVACUATION/THEFT) Insurance:
Once we confirm your booking, we enter into financial obligations on our side and we cannot refund payments or release you from your contractual obligations except for conditions stated below under “Cancellations”. Therefore, we highly recommend buying cancellation insurance to cover your losses for the case that you can’t participate or have to interrupt your trip “for any reason”. Also, all participants need to have internationally accepted health insurance for all activities pertaining to the trip, including coverage for emergency rescue and evacuation. If you already have insurance, please make sure that you will be covered for “roped travel” booking a technical trip including “Via Ferrata” trips.
We gladly refer you to a travel insurance provider who offers “adventure travel insurance packages” and with who our clients have had positive claims’ experiences in the past. Generally, you will receive the best benefits if you buy your insurance within 10 days of our booking confirmation.
Please see website for our Insurance suggestions.
If you need to cancel a reservation, please advise us by email as soon as possible. If we receive your cancellation more than 90 days before the starting date of the trip, we refund 100% of your deposit (Except for backcountry hut trips in Canada, where any deposits are non-refundable). Between 90 and 30 days your deposit becomes non-refundable. At less than 30 days notice, no refunds can be given, unless either you or we find a suitable participant to fill the vacant spot; If the vacant spot can be filled due to efforts by our office, we retain an administration fee of 15% of your total trip price.
CANCELLED PROGRAMS: Once we confirm your booking, we guarantee your trip departure. However, we do reserve the right to change guides, particular lodging or the itinerary should unforeseen circumstances (guide sickness, hut or route closing etc.) force us to do so or should the physical condition of the participants (see below), weather or mountain conditions make a continuation as planned too risky.
PERSONAL FITNESS: Our programs rely heavily on the integrity of each individual to assess his or her skill level and physical condition accurately. It is the responsibility of each participant to be aware of the necessary skill and fitness level for a particular trip. When in doubt, please call and discuss them with us! For the protection of yourself and other group members, we reserve the right to deny participation to any unprepared participant at any time of the trip, in which case we cannot offer a refund! In order to accommodate diverse levels of ability and ambition as well as diverse personalities, the decision making of the guide has to be geared towards safety and finding a consensus within the whole group, which may not please each individual participant at all times.
GROUP BOOKINGS: $300US of your deposit will be non-refundable regardless of when cancellation is advised due to the high volume of administration work it requires when booking a group.